Operations
Incident Management
All Incidents
| ID | Title | Sev | Assignee | SLA |
|---|---|---|---|---|
| INC-22841 | Compressor overheat — coolant low VM-EU-04421 | P1 | Mira Kowalski | 1h 12m |
| INC-22839 | POS terminal PCI handshake failure VM-NA-10287 | P1 | Daniel Cho | 0h 41m |
| INC-22832 | Coil #7 jam — recurring VM-AP-06612 | P2 | Yuki Tanaka | 3h 04m |
| INC-22821 | Low stock cascade — 6 SKUs critical VM-EU-04102 | P3 | Auto-Dispatch | 5h 18m |
| INC-22812 | Door sensor intermittent VM-LA-02201 | P2 | Carlos Ribeiro | 2h 32m |
AI Suggested Remediation
INC-22841 · Compressor overheat
Pattern match: 92% similar to INC-21204 (Berlin Tegel, Feb 2026). Resolved by R-134a top-up + HEPA filter swap. Avg time-to-resolve: 38 min.
INC-22839 · PCI handshake failure
Likely upstream acquirer issue (Adyen NA). 3 sibling incidents detected. Recommend bundling + escalating to acquirer status page.